Refund & Cancellation Policy

Our products are baked fresh and are perishable, so our cancellation and refund rules are a little different from non-food items. We still want you to be completely happy with your order. This policy applies to all orders placed on https://thehealthculture.co.in.

1. Cancelling an order

• You can cancel an order before it is dispatched for delivery. Call us on +91 99251 11890 or email ek_vi@yahoo.com with your order number as soon as possible.
• Once an order has been baked and dispatched, it cannot be cancelled.
• If you cancel in time and had already paid online, we will refund the full amount.
• We may cancel an order ourselves (for example, if an item is out of stock or we cannot deliver to your area). In that case you will receive a full refund of any online payment.

2. Returns

For food-safety reasons we do not accept returns of bakery products once delivered, unless there is a problem with the product as described below.

3. When we will replace or refund

If your order arrives damaged, stale, spoiled, incorrect or incomplete, please contact us within 24 hours of delivery at +91 99251 11890 or ek_vi@yahoo.com, with your order number and a clear photo of the product and packaging. After verifying the issue, we will, at your choice where possible, either send a replacement or refund the value of the affected items.

4. When we cannot refund

• Change of mind, or the product not suiting your taste.
• Products consumed or partly consumed, other than where a quality issue is reported promptly.
• Delivery failures caused by an incorrect address, wrong phone number or the customer being unavailable.
• Products stored incorrectly after delivery or kept beyond the “best before” period.

5. How refunds are paid

• Online payments (UPI, card, netbanking, wallet) are refunded to the original payment method. After a refund is approved, it usually reflects in your account within 5 to 7 working days, depending on your bank or payment provider.
• Cash on Delivery orders are refunded by bank transfer or UPI to the account you share with us, or issued as store credit, as agreed with you.

6. Failed or double payments

If money was deducted but your order was not confirmed, or you were charged twice, the amount is usually returned automatically by the bank or Razorpay within a few working days. If it is not, write to us with your payment reference and we will help you resolve it.

7. Contact us

Cancellation or refund questions: ek_vi@yahoo.com | +91 99251 11890 | Monday to Saturday, 9:00 AM to 6:00 PM IST.